01 /
Desktops
From a single workstation to a mixed desktop estate.
Discuss desktopsWarrantyDirect
White-label & resale for MSPsDesktop / laptop / server warranties
Every make.
Every model.
Your warranty offer.
Bring desktop, laptop and server warranties into your MSP portfolio. WarrantyDirect provides hardware warranty solutions across all makes and models, with cover shaped around the equipment your customers rely on.
Under your MSP brand.
One conversation for your equipment
Three hardware categories.
A broader service to sell.
Bring us the equipment details. We will scope the warranty arrangements around your customers and your delivery model.
02 /
Laptops
Cover the laptops your customers depend on, across makes and models.
Discuss laptops03 /
Servers
Bring server hardware warranties into your customer support proposition.
Discuss serversHardware cover.
Part of your customer relationship.
Hardware warranties belong alongside the services you already deliver. WarrantyDirect brings desktop, laptop and server cover into your customer proposition, so you can discuss the equipment estate as a whole rather than sending each customer in a different direction. Share the makes, models and requirements you want to cover, then agree the warranty scope with sales. You can offer WarrantyDirect on its own, alongside endpoint management, or within a broader managed service. MSP partners can white-label and resell the service, with customer communication, claims responsibilities and escalation agreed before launch.
Build hardware cover into your portfolio
A warranty proposition.
With the details defined.
Desktop warranties
Include desktop PCs in your hardware support proposition, from individual workstations to a wider customer estate. Share the model details and business requirements so the proposed warranty can be matched to the equipment.
Laptop warranties
Offer warranty solutions for the laptops your customers use every day. Bring the make, model, age and existing warranty information into the discussion, then agree the appropriate term and service arrangements.
Server warranties
Include server hardware in the same warranty conversation as user devices. Discuss the server models, locations and operational requirements so the proposed cover reflects the role of that equipment.
All makes and models
Bring mixed-brand estates to one conversation. WarrantyDirect covers desktops, laptops and servers across all makes and models; sales confirms the proposed cover and terms for the specific equipment you submit.
A defined warranty scope
Review the covered equipment, warranty period, fault-reporting route and applicable service arrangements before you commit. The proposal sets out the parts and labour scope, exclusions and response options for your chosen cover.
White-label hardware cover
Make hardware warranties part of your own MSP brand. Agree how customers request assistance, who handles the warranty claim and where technical escalation goes, so the service fits the relationship you already manage.
Prepare your warranty enquiry
Start with the estate.
Agree the cover.
Send sales a list of the desktops, laptops and servers you would like to cover. A mixed estate can be discussed within the same partner conversation.
Request a warranty proposalWhat to bring to the conversation
- Equipment makes, models and quantities
- Serial numbers and approximate equipment age
- Customer sites and existing warranty details
- Preferred cover period and service requirements
The proposal confirms the covered assets, parts and labour scope, exclusions and any response commitments.
From scope to rollout
From equipment list
to a branded warranty offering.
- 01
Share the equipment
Send the desktop, laptop and server makes, models, quantities and locations, plus serial numbers and existing cover where available.
- 02
Define the requirements
Discuss the warranty term, equipment use and the service arrangements your customers need.
- 03
Review the proposal
Confirm the covered assets, scope, applicable exclusions, response options and partner responsibilities with sales.
- 04
Introduce your service
Prepare the agreed white-label branding, customer information and fault-reporting process before cover starts.
Your partner proposition
Give hardware warranties a place in your offer.
Add hardware cover to managed IT
Offer a defined warranty arrangement alongside your managed service, connecting the equipment cover with the team responsible for day-to-day IT support.
Bring mixed-brand estates together
Discuss desktops, laptops and servers from different manufacturers within one partner proposal, with cover confirmed for the submitted equipment.
Resell a standalone warranty service
Introduce warranties under your own MSP brand, with a clear customer contact route and agreed responsibilities for claims and escalation.
WarrantyDirect / partner questions
The details
behind the service.
Talk to sales about your customers, branding and delivery model.
Contact salesWhich equipment can WarrantyDirect cover?
WarrantyDirect provides warranties for desktops, laptops and servers across all makes and models. Send the equipment details to sales so the specific cover, warranty term and service arrangements can be confirmed.
Can MSPs white-label and resell WarrantyDirect?
Yes. WarrantyDirect is part of the DirectGroup white-label and reseller portfolio. Branding, customer communication, claims handling and technical escalation are agreed in the partner arrangement.
What is included in a warranty?
The proposal confirms the equipment covered, warranty period, parts and labour scope, service route, exclusions and any response commitments. Tell sales what you need for each equipment group so the terms can be reviewed before purchase.
Can we combine it with other DirectGroup services?
Yes. Consider WarrantyDirect alongside DeviceControlDirect for endpoint management, SafeKeepDirect for virtual machine backup, or ITHelpDirect for managed IT. Hardware warranty, device management and backup each have their own scope, which is agreed in the partner proposal.
What information do you need for a quotation?
Start with the equipment makes and models, quantities, locations, approximate ages and existing warranty status. Serial numbers, desired cover period and service requirements help sales prepare a more specific proposal.
Let’s build your next offering
Make WarrantyDirect
part of your portfolio.
Let’s agree the branding, customer onboarding and support responsibilities around your MSP offering.