Expand your delivery capacity
Bring a fully managed MSP service into your proposition, with clear responsibilities between your team and the engineers delivering the agreed work.
ITHelpDirect
White-label & resale for MSPsYour service promise.
Our managed IT expertise.
Extend your delivery with a fully managed MSP service. ITHelpDirect brings user support, cloud administration, infrastructure and technology planning together, with partner branding and delivery responsibilities agreed around your customers.
Managed deliveryOperate.
Support.
Improve.
Support.
Improve.
A fully managed MSP service, shaped around your partner agreement.
More capacity.
Clear ownership.
When your organisation needs a team to look after its technology, ITHelpDirect provides the fully managed MSP service. We agree responsibility for your environment, then bring everyday user support, administration, maintenance and longer-term planning together. The service starts with understanding your people, systems and priorities, followed by a managed handover and a clear support model. Specialist DirectGroup systems can support the delivery, including endpoint management, ticketing, discovery and virtual machine backup. Your service agreement defines the scope, responsibilities and support arrangements, giving your organisation a practical foundation for reliable day-to-day IT.
The delivery behind your offer
A managed service.
With a defined scope.
Bring everyday operations and longer-term improvements into the same plan.
01A fully managed MSP service
Bring responsibility for your agreed IT environment into one managed service. User support, administration, planned maintenance and engineering are coordinated around your organisation, with scope, access and escalation routes established at the outset.
02Microsoft 365 and modern working
Get more from Exchange Online, Teams, SharePoint and OneDrive. We help with tenant configuration, migrations, permissions, collaboration and licensing reviews, making it easier for staff to access the right information and work together securely.
03Identity and access
Bring order to user accounts, groups and permissions across Active Directory, Microsoft Entra ID and connected services. We help plan joiners, movers and leavers, authentication improvements and access changes around the way your team operates.
04Google Workspace support
We support Google Workspace environments, including user administration, email, shared resources and device-related policies. Where Microsoft and Google coexist, we help make responsibilities, permissions and everyday workflows easier to understand.
05Networks, Wi-Fi and infrastructure
Keep your people and services connected with carefully planned wired and wireless networks. Surveys, switching, firewalls, structured cabling, fibre and server infrastructure can be coordinated within one project, with configuration and handover documentation.
06Cloud and server projects
Plan migrations and infrastructure changes with a clear understanding of dependencies. We support physical and virtual server environments, Microsoft Azure and hybrid working, building implementation, validation and recovery considerations into the project.
07Hardware through its lifecycle
We help select, source, configure and deploy laptops, desktops, servers and peripherals. Equipment choices reflect the software, users and support requirements involved, with installation, ongoing maintenance and responsible retirement considered from the start.
08A practical technology roadmap
Turn a list of recurring issues into an achievable improvement plan. We review risks, ageing equipment, licensing and future needs, then help prioritise work according to operational impact, available budget and your organisation’s timetable.
From scope to rollout
A considered handover.
A working managed service.
- 01
Understand
We discuss your organisation, review the current environment and identify the issues that matter most to staff and leadership.
- 02
Plan
You receive a prioritised proposal covering scope, responsibilities, implementation and the support model that suits your needs.
- 03
Deliver
We coordinate configuration, migration or installation, communicate changes and check the resulting service with the people who use it.
- 04
Improve
Ongoing support and reviews help identify recurring problems, future requirements and sensible opportunities to strengthen your technology.
Your partner proposition
Build it into your service.
Support a new customer environment
Plan a managed handover covering users, systems, documentation and support access, then establish the service around the customer’s priorities.
Connect the wider portfolio
Combine managed IT delivery with endpoint management, ticketing and virtual machine backup to build the service your customers need.
ITHelpDirect / partner questions
The details
behind the service.
Talk to sales about your customers, branding and delivery model.
Contact salesHow does this fit our MSP brand?
ITHelpDirect is available for white-labelling and resale. We agree the customer-facing branding, onboarding, responsibilities and technical escalation for your selected service before rollout.
Is ITHelpDirect a fully managed MSP service?
Yes. ITHelpDirect is our fully managed MSP service. We agree the users, systems and responsibilities in scope, then coordinate day-to-day IT delivery and longer-term planning around your organisation.
Can you work alongside our existing IT team?
Yes. A co-managed service can provide additional support, specialist knowledge or project delivery while your team retains agreed responsibilities. We establish ownership, access and escalation routes at the outset so everyone understands how the service will work.
Can you take over from another IT provider?
We can plan a managed handover covering systems, documentation, account access, licensing and outstanding work. An initial review helps identify dependencies and gaps, then we agree the order of transition and keep your organisation informed throughout.
Do you support both Microsoft and Google?
Yes. We work with Microsoft 365, Google Workspace and environments that use both. The right approach depends on your users, applications and existing setup; we focus on sensible integration, clear permissions and support that makes everyday work easier.
Can we start with one project?
Absolutely. A network upgrade, cloud migration, hardware rollout or infrastructure review can be delivered as a defined project. We agree the scope and handover requirements, and can discuss ongoing support if you need it after the work is complete.
Let’s build your next offering
Make ITHelpDirect
part of your portfolio.
Let’s agree the branding, customer onboarding and support responsibilities around your MSP offering.