Build a phone and VoIP offering around your MSP brand. OneCallDirect connects customer numbers, routing, extensions and calling tools, with a planned transition and a service model agreed together.
A phone system should do more than ring. It needs to guide callers, connect teams and support the moments when communication matters most. We design hosted and on-premises VoIP solutions for your customer environments. From your main number and reception phones to remote colleagues and shared departments, we consider how calls actually move through your organisation. Installation, number transfers, handsets, user guidance and ongoing changes can be coordinated by one team, with the network and internet connection considered alongside the telephone platform.
Build a clear journey from your main number to the right team. Reception groups, department choices, queues, opening hours and overflow routes can be arranged around your staffing, with appropriate destinations when a call goes unanswered.
Welcome callers with recorded greetings and simple menu choices. We help structure auto-attendants, holiday messages and department announcements so callers understand their options without working through an unnecessarily complicated telephone menu.
Connect colleagues through a shared extension plan and directory. Multi-site customers can coordinate reception, departments and internal calls, with consistent naming and routing that make the wider organisation easier to reach.
Choose calling tools suited to each role: reception handsets, desk phones, supported cordless options, headsets and softphones. WebDialDirect adds browser-based calling for compatible setups, helping office and remote colleagues stay connected.
Configure voicemail destinations, voicemail-to-email and the reporting your team needs. Where call recording is required, we discuss access, announcements and retention so the configuration reflects your organisation’s policies and agreed service scope.
Extend communication beyond desks with network-connected SIP speakers and compatible paging endpoints. We can configure authorised live announcements, recorded messages, tones and agreed broadcast groups for reception areas, corridors and suitable indoor or outdoor locations.
Plan distinct tones and messages around your site’s agreed procedures. We consider who can trigger announcements, the areas that should receive them, audibility and rehearsal requirements, including noisy spaces where a separate speaker may be appropriate.
Keep existing numbers where transfer is available, with the process coordinated around your current service. We discuss internet dependencies, alternative call destinations and failover arrangements, then support changes as users, departments and locations evolve.
Offer phones and VoIP through your existing MSP relationship, with customer call flows, numbers and support ownership scoped together.
Plan main numbers, shared extensions and site-specific routing across the customer environment, with a consistent delivery and handover approach.
Pair OneCallDirect with WebDialDirect where compatible, giving your customers a choice of supported calling tools under your service offering.
We review numbers, call flows, users, sites, existing equipment and the communication challenges your team wants to solve.
We agree routing, devices, announcements, broadcast requirements, network readiness and the plan for transferring or introducing numbers.
The system is configured and checked, users receive guidance, and the move is coordinated around the agreed transition plan.
We support user changes, routing updates and service reviews so the system continues to reflect how your organisation works.
Talk to sales about your customers, branding and delivery model.
Contact salesOneCallDirect is available for white-labelling and resale. We agree the customer-facing branding, onboarding, responsibilities and technical escalation for your selected service before rollout.
Existing numbers can usually be retained where the relevant providers support porting. We check the numbers and account details, discuss dependencies with your current services and agree a transfer plan before committing to a changeover.
Yes, compatible phones, paging devices and SIP speakers can deliver agreed tones, recorded messages or authorised live broadcasts. We design the configuration around your site procedures, coverage needs and rehearsals; communication equipment is one part of the wider safety plan.
VoIP depends on suitable connectivity. Depending on the design, resilience can include alternative internet connections or routing incoming calls to another destination. We review these options with you and define the arrangements in the service proposal.
Emergency calling needs appropriate configuration for numbers, sites and users, especially where people work remotely. We review location information and calling arrangements during planning, and help communicate the agreed procedure to the staff using the system.
Let’s agree the branding, customer onboarding and support responsibilities around your MSP offering.