01
Endpoint inventory
Bring the supported endpoints into a clearer management view. Agree the device information and ownership records your team needs to support equipment, investigate issues and plan replacements across the estate.
DeviceControlDirect
White-label & resale for MSPsEvery endpoint.
A clearer operation.
Build endpoint management into your MSP offering. DeviceControlDirect is our RMM-style solution for organising supported devices, management activity and the work needed throughout the endpoint lifecycle.
01Onboard
Bring supported devices into the agreed setup.
02Manage
Organise endpoint care and responsibilities.
03Retire
Plan the end of the device lifecycle.
RMM-style management.
Your MSP proposition.
A growing endpoint estate creates work across setup, maintenance, support and retirement. DeviceControlDirect brings an RMM-style approach to managing those endpoints, giving internal IT teams and MSPs a system around which to organise device management. We scope the supported devices, agent requirements, access and management capabilities with you before rollout. The aim is a more consistent approach to looking after the equipment your people use, with clear responsibilities across your team. MSPs can white-label the system for their own customers and build endpoint management into their service portfolio.
The endpoint operation
Define the estate.
Organise the work.
Supported platforms, agent requirements and management functions are confirmed during scoping.
Management areaThe approach
02
RMM-style device management
Organise endpoint care through a consistent management approach. We review the devices, available management capabilities and access requirements before agreeing the configuration and rollout for your organisation.
03
Agent deployment and onboarding
Plan how supported endpoints join the system. Establish the device scope, agent requirements, permissions and initial checks so your team has a repeatable starting point for bringing equipment under management.
04
Configuration and maintenance
Agree the configuration standards and maintenance work required for supported devices. A defined approach helps your team organise recurring tasks and handle exceptions without losing sight of device ownership.
05
Software and update requirements
Review how applications and operating-system updates should be handled within the supported management setup. Scheduling, user impact and any required tooling are agreed before introducing changes.
06
Remote management responsibilities
Define who can carry out management actions and how they are authorised. Your implementation sets out the supported capabilities, access boundaries and escalation process for the people looking after the endpoints.
07
The full endpoint lifecycle
Connect device onboarding, everyday care, reassignment and retirement into a clear process. Keep responsibilities documented as equipment moves between users or reaches the end of its working life.
08
White-label RMM for MSPs
Offer DeviceControlDirect under your own MSP brand. We agree the customer onboarding process, supported endpoint scope, management responsibilities and technical escalation model before your service launches.
From scope to rollout
One lifecycle.
Clear responsibilities.
- 01
Map the estate
We review device types, ownership, existing tools, licences and the practical issues users and administrators face.
- 02
Agree the standard
Configuration, enrolment, application requirements and responsibilities are documented around your organisation’s working practices.
- 03
Deploy in stages
Policies and management changes are introduced through an agreed rollout, with checks and user communication appropriate to the impact.
- 04
Maintain the lifecycle
Ongoing reviews consider updates, exceptions, user changes and replacement needs so the estate remains easier to manage.
Your partner proposition
Make endpoint care part of your offer.
Offer branded endpoint management
Bring DeviceControlDirect into your MSP service, with a defined device scope, onboarding process and management responsibilities.
Make device onboarding repeatable
Establish the configuration, permissions and initial checks needed to bring supported customer endpoints under management.
Coordinate the endpoint lifecycle
Give your engineers a consistent approach as equipment joins the service, changes users and reaches retirement.
DeviceControlDirect / partner questions
The details
behind the service.
Talk to sales about your customers, branding and delivery model.
Contact salesHow does this fit our MSP brand?
DeviceControlDirect is available for white-labelling and resale. We agree the customer-facing branding, onboarding, responsibilities and technical escalation for your selected service before rollout.
What is DeviceControlDirect?
DeviceControlDirect is an RMM-style endpoint management solution. It helps IT teams and MSPs organise the management of supported devices, with the capabilities and responsibilities agreed during implementation.
Which operating systems and devices are supported?
Tell us about your endpoint estate. We confirm supported platforms, agent requirements and available management functions during scoping before agreeing the rollout.
Does DeviceControlDirect automatically include Microsoft Intune?
DeviceControlDirect is our endpoint management system. Any requirement for Microsoft Intune or another management tool is reviewed separately, including compatibility, licensing and which platform owns each responsibility.
Can we manage existing endpoints?
We review your current devices, ownership, configuration and tooling to establish the onboarding requirements. The resulting plan explains which endpoints can be included and what preparation is needed.
Let’s build your next offering
Make DeviceControlDirect
part of your portfolio.
Let’s agree the branding, customer onboarding and support responsibilities around your MSP offering.