Present the service under your brand
White-label our systems for your MSP offering. We agree the available branding and customer-facing elements for each selected product during scoping, so the implementation reflects the service you want to sell.
White-label systems & resale for MSPs
Your brand.
Our technology.
Build your customer offering with DirectGroup behind it. All our systems and services can be white-labelled and resold, giving MSPs a connected range of services to offer under their own brand.
A portfolio around your customers
More services.
A brand they know.
You know your customers and the service they expect. DirectGroup gives you systems to build into that relationship, from business calling and virtual machine backup to discovery, endpoint management, cyber training, ticketing, hardware warranties, procurement, ID cards, parents’ evening booking, IT asset management and software licensing.
Choose an individual system or a combination that complements your existing portfolio. We agree the branding, customer experience, delivery responsibilities and commercial arrangement before onboarding, so your team understands how the offer will work.
Built around your delivery model
A clear partnership.
From brand to support.
The details are agreed around the systems you choose and the customers you support.
Resell the combination you need
Start with one system or build a connected offering. Add browser calling to a VoIP service, combine discovery with endpoint management, or bring VM backup and cyber training into a wider customer proposition.
Agree who supports the customer
Define the customer contact point, first-line responsibilities, technical escalation and handovers together. Your proposal explains which work your team owns and where DirectGroup supports delivery.
Launch with a practical plan
Agree the selected systems, customer scope, setup, training and service terms before launch. A planned introduction gives your team time to understand the workflow and prepare customer communications.
The complete partner portfolio
14 services.
More ways to deliver.
Every system and service is available for white-labelling and resale. Explore each service to see where it fits.
ITHelpDirect
Fully managed MSP delivery, with the service scope and responsibilities agreed around your customers.
Fully managed MSPOneCallDirect
Phones and VoIP for your portfolio, with call routing, extensions and customer transition planning.
Business phones & VoIPWebDialDirect
A WebRTC and browser VoIP client. Your business calling tools in a supported browser.
WebRTC browser VoIPSafeKeepDirect
Backup solutions for virtual machines, with protection and recovery planned around your workloads.
Virtual machine backupNetWatchDirect
A network discovery agent that scans for connected devices and open ports.
Network & port discoveryDeviceControlDirect
RMM-style endpoint management for the devices your IT team or MSP supports.
RMM & endpoint managementCyberSafeDirect
Cyber training and protection, including Cyber Essentials and Cyber Essentials Plus preparation.
Cyber training & protectionHelpDeskDirect
A ticketing system to organise requests, assign responsibility and track support work.
Ticketing & service managementWarrantyDirect
Warranties for desktops, laptops and servers across all makes and models, ready for your MSP offering.
Desktop, laptop & server warrantiesProcurementDirect
IT equipment sourcing across an extensive supplier network, with three-quote comparisons for schools, businesses and MSPs.
IT sourcing & three-quote comparisonsIDCardDirect
ID card design and physical printing, including staff badges, access cards, Paxton and generic card formats.
ID design, access cards & printingParentMeetDirect
Parents’ evening booking software for schools, available for your own branded education technology offering.
Parents’ evening booking softwareAssetTrackDirect
An IT asset register for equipment details, locations, assignments and lifecycle management.
IT inventory & asset managementLicensingDirect
Microsoft 365, Webroot, Bitdefender, Microsoft volume licensing and other software licence requirements.
Microsoft & security software licensingFrom first conversation to customer rollout
Build the offer.
Then bring it to life.
01 /
Choose your systems
Tell us about your current services, customer base and the gaps you want to fill. Select the systems that fit your plans.
02 /
Define the partnership
Agree branding, implementation, support ownership, escalation and the commercial terms for your selected services.
03 /
Prepare your team
Work through the agreed setup and onboarding, introduce the workflows and prepare your customer-facing service information.
04 /
Roll out to customers
Introduce the service through an agreed launch plan, with clear handovers and a route for ongoing technical questions.
Partner questions
Clear terms.
Shared understanding.
Talk us through your service model. We will help define a practical partnership around it.
Which services can we white-label?
All our systems are available for MSP white-labelling and resale. This includes OneCallDirect, WebDialDirect, SafeKeepDirect, NetWatchDirect, DeviceControlDirect, CyberSafeDirect, HelpDeskDirect, WarrantyDirect, ProcurementDirect, IDCardDirect, ParentMeetDirect, AssetTrackDirect and LicensingDirect. We can also discuss ITHelpDirect managed service delivery as part of your partner proposition.
Can we start with just one product?
Yes. You can start with a single system and discuss additional services as your customer needs develop. We scope the initial implementation around the offer you are ready to deliver.
What branding can be changed?
The white-label scope is agreed for each selected system. We review the available branding, customer-facing elements and onboarding experience with you before confirming the implementation.
Who provides support to our customers?
That is agreed in the partner arrangement. We define who handles first-line requests, which issues escalate to DirectGroup and how customer communications and handovers are managed.
Are prices and reseller margins published?
Partner terms depend on the selected systems, customer scope and delivery responsibilities. We provide a proposal with the commercial arrangement and any setup or ongoing charges before you commit.
Can we combine your systems with our existing tools?
Tell us how you currently work and which systems you want to retain. We review compatibility and any implementation requirements during scoping, then agree the supported workflow before rollout.
Let’s build your next offering
Build your next service.
Make it your own.
Tell us which systems you want to offer and how your MSP supports customers. We will help shape the partner arrangement.